Do you offer wholesale?
Yes! Please email email@example.com to request the latest wholesale catalogue. Please title the subject of your email "Wholesale Inquiry".
ORDERS & SHIPPING
Can I make changes to my order?
Unfortunately, we cannot add to or change your order once it has been placed. You can, however, cancel your order within 24 hours of it being placed if it has not been shipped yet and place a new order. Please email us immediately at firstname.lastname@example.org if you have anymore questions about this.
Do you offer gift wrapping?
We do not offer gift wrapping at this time, but we do offer handwritten messages. Please add your note as you would like it to appear in the "Add a note to your order" section of the Cart page or reply to your order confirmation email.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it if it has not yet been shipped.
Oh no! I made a mistake on my shipping address! Can I change it?
If your order has not yet been shipped (usually within 24 hours of placing the order), we can update your shipping address. To do so, please email your correct shipping address and order number immediately to email@example.com. Please title the subject of your email "Change Shipping Address".
Has my order shipped?
You will receive an email with tracking info once your order has shipped.
When will you ship my order?
Orders usually ship within 3-5 business days. This varies depending on the amount of open orders we currently have. We do all of the designing, packaging, shipping, marketing, etc ourselves. This means that sometimes it can take up to 7-10 business days for fulfillment. Thank you for your patience!
Please make sure to double/triple check your shipping addresses! This is EXTREMELY IMPORTANT! Sometimes Australia Post will flag the address as unverified. In these cases, we contact you directly before shipping your package so it doesn't get lost. We cannot stress enough how important it is that you check these addresses as we do not have control over Australia Post's procedures.
Do you ship outside of Australia?
Sorry! We currently do not ship outside of Australia.
My product arrived damaged, can I get a replacement or a refund?
All sales are final. We do not process refunds due to the small nature of the shop. However, there are special circumstances such as mail delivered damage in which an exchange or store credit is possible. See "Can I return / exchange my order?" below for details.
Can I return/exchange my order?
No refunds, returns or exchanges due to the small size of our shop. However, there are special circumstances in which an exchange or store credit may be possible (ex. damaged items due to shipment). Please email us within 14 days of receiving your order at firstname.lastname@example.org to discuss and allow 2-3 business days for a response. Note: we cannot guarantee an exchange or store credit for all circumstances.
Please contact us at email@example.com and allow 2-3 business days for a response. Thank you for your patience!
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